ABOUT PJAMA

Q: Why should I use Pjama?

A: Pjama is a unique product that makes life easier for both children and adults who suffer from bedwetting. It’s a pyjama that protects the bed and mattress when an accident happens. The moisture is absorbed by the pants, keeping the bed dry. They are discreet and looks just like regular pyjama pants, which makes them perfect for sleepovers. No one but the wearer will know if an accident happens.

 

Pjama can be re-washed again and again, and is an environmentally friendly alternative to other disposable products available on the market.

 

Q: Is Pjama available in other colours?

A: No, Pjama is only available in blue at the moment. We will however be able to offer other colours in the future.

 

Q: How does Pjama work?

A: Pjama contains a superabsorbent material which makes sure no moisture leaves the pants/shorts. The material also makes sure the wearer gets an immediate feedback that he/she wet the bed. This is an important aspect of the treatment of bedwetting.

 

Q: How much does Pjama absorb?

A: You can see how much Pjama absorbs in this table:

 

 

 

Q: Can Pjama be used together with other treatment methods?

A: Yes, it’s the perfect product to use as part of a bedwetting treatment. The user will feel the moisture inside the pants to make sure he/she gets aware he/she peed in bed. He/she gets immediate feedback that an accident has occurred which is a big part of the treatment.

 

Q: How do I wash Pjama?

A: In order to provide the best conditions for a long life of your Pjama we recommend that you…

⋙ Rinse out the Pjama before washing and make sure to wash it as soon as possible

⋙ Wash with garments with similar colors

⋙ Turn the Pjama inside out before washing, otherwise the water will remain inside the pants

⋙ Wash at max 60°C

⋙ Finish the washing program with high centrifugation

⋙ Allow Pjama to dry inside out, either outdoors or at room temperature. It’s also possible to dry in a drying cabinet, however the temperature must not exceed 60°C

⋙ Pjama doesn’t tolerate fabric softener, dry cleaning or ironing

Note! Pjama is a product with unique properties which leads to a longer drying time compared to other textiles.

 

Q: How long is the drying time?

A: Pjama contains an absorbent material which affects the drying time. How long it takes depends on several factors such as how high the humidity is, the temperature in the room and the effect of centrifugation on the washing machine. To keep the drying time as short as possible it’s good to:

⋙ When washing, turn Pjama inside out so that the waterproof membrane doesn’t keep the liquid inside the pants

⋙ Finish the wash cycle with high speed centrifugation

⋙ After centrifugation, Pjama should be dried inside out. If you use a drying cabinet make sure the temperature doesn’t exceed 60°C

 

Q: Are there sizes other than those available in the shop?

A: No, we only offer the sizes you see on the product pages. Unfortunately there’s no possibility to offer alternative sizes.

 

Q: How do I use Pjama correctly?

A: For the best comfort and effect, underwear should not be worn under Pjama. It’s important to choose the right size as it should sit properly at the waist and close to the skin, without fitting too tight. Remember to not tuck a t-shirt in the pants since the liquid can travel through the t-shirt on to the bed sheet.

 

For more information about finding the correct size see our Size Guide.

 

Q: Do I still need to use sheet protection?

A: No. When an accident occurs the Pjama will remain dry on the outside. This means that the bed linen and mattress are protected.

 

Q: My son is 12 years-old. What size should I choose?

A: The Size Guide shows what size you need. The sizes are named by length, for example 134/140 is for a person who is between 134-140 cm tall.

 

Q: Does Pjama work when sitting?

A: Depending on whether you sit up or lie down the moisture will end up in different spots. Pjama is designed and tested for when lying down. No tests are performed for when sitting up.

 

Q: How long lifespan does a Pjama have?

A: How long a Pjama will last depends a lot on how it’s handled. Things like the hardness of the water, the detergent used and how it is washed and dried affect its lifespan. Just like it does for other garments.

 

Q: My Pjama is leaking, what’s wrong?

A: In many cases the product is being used incorrectly. This can be things like the size is too big or that a t-shirt is tucked into the Pjama.

 

If you discover a manufacturing defect, contact us and we will handle the case.

 

Q: My Pjama smells, what can I do?

A: Pjama is made of textiles that have antibacterial properties to reduce the odor coming from urine. However, we cannot guarantee that they are completely odorless because the smell from urine varies greatly from person to person, depending on things like what you eat and drink.

 

It’s important that washing and drying is done correctly to avoid problems with the odor. Additional tips are to rinse out the Pjama before washing it, and to wash it as soon as possible.

 

 

 

Purchase & Payment

Q: What payment options do you offer?

A: We offer card payment with Visa and MasterCard.

 

Q: Is it safe to shop from Pjama’s online store?

A: Yes. We use Payoneer as payment processor and they are a secure provider for online payments.

 

 

 

Delivery

Q: How long is the delivery time?

A: The delivery time is usually 2-7 working days. On larger holidays the delivery time may be longer.

 

Q: How much does the shipping cost?

A: To get the shipping cost choose your product in the webshop, click buy and the shipping cost will be visible for your location.

 

 

 

Withdrawals & Returns

Q: How do I return my defect Pjama?

A: In order for us to accept the complaint, the product must not have been used or handled incorrectly.

 

If the product is damaged when you receive it you should contact us immediately. All complaints must be made as quickly as possible, however it must be done within two months of purchase.

 

In case of damaged product, please make sure to send us the following information:

⋙ Your order number

⋙ Your name and contact information

⋙ Reason for your return

Send the Pjama to:

For more information see our terms and conditions.

 

Q: How do I change to another size?

A: Send the following information to us:

⋙ Your order number

⋙ Your name and contact information

⋙ The reason for your return

⋙ What size do you want to switch to?

 

The return should be sent to:

For more information see our terms and conditions.

 

 

 

Contact

Q: How do I get in touch with you?

A: You most easily contact us via support@pjama.se. We always try to answer your questions as quickly as possible.